Shipping & returns

SHIPPING Where we ship We ship to the United Kingdom, the European Union, the United States and most other countries. The countries available are listed at checkout. Processing time Orders are packed and dispatched within 1 to 3 working days (Monday to Friday, excluding UK bank holidays) after payment is received. Digital products are available to download immediately after payment from your order page, and a link is also emailed to you. Delivery times (estimates) United Kingdom: 2 to 4 working days after dispatch European Union: 4 to 8 working days after dispatch United States and rest of the world: 7 to 14 working days after dispatch These are estimates, not guarantees. Carrier delays, customs checks and public holidays can add time. Shipping costs Shipping costs are calculated at checkout and shown before you pay. We may offer free shipping on orders over a certain value; if so, it is shown in the cart and at checkout. Tracking When your order ships, we email you a shipping confirmation, with a tracking number where the carrier provides one. You can always check the status of your order from the link in your confirmation email, or with "Track your order" using your order number (it starts with WIX) and your email address. Customs, duties and taxes Orders sent outside the UK may be subject to import duties, VAT and customs fees charged by the destination country. These are not included in our prices or shipping charges and are the responsibility of the customer. Please check with your local customs office if you are unsure. Wrong address Please check your delivery address before you pay. If you notice a mistake, contact us as soon as possible. We cannot change the address once the parcel has been dispatched, and we are not responsible for parcels sent to an incorrect address that was entered at checkout. If a parcel is returned to us because of an incorrect address, we can send it again once you pay the shipping cost again. Lost or delayed parcels If your parcel has not arrived within 21 working days of dispatch, please contact us and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund. Damaged or wrong items If your order arrives damaged, faulty or not as ordered, please contact us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund you, including the original shipping cost, at no cost to you. RETURNS AND REFUNDS Your right to cancel If you are a consumer in the UK or EU, you have the right to cancel your order and return the goods for any reason within 14 days of the day you receive them. To cancel, tell us in writing (use the Contact page) with your order number. You then have a further 14 days to send the goods back to us. Condition of returned items Items must be unused, in their original condition and packaging, and complete with any accessories. We may reduce your refund if the goods have been used or handled beyond what is needed to check them, and have lost value as a result. Return shipping If you change your mind, you pay the cost of sending the item back. Please use a tracked service and keep your proof of postage, because you are responsible for the item until it reaches us. If the item is faulty, damaged or not as described, we pay for the return. How to return something 1. Contact us through the Contact page with your order number and the items you want to return. 2. We reply with the return address and any instructions. 3. Pack the items securely and send them back with proof of postage. Refunds We refund you within 14 days of receiving the goods back (or of you providing proof that you have sent them, if earlier). Refunds go to the original payment method (PayPal or card). How long they then take to appear depends on your bank or PayPal. We refund the price of the goods and the standard delivery cost you paid, but not any extra cost of choosing a more expensive delivery option than our standard one. Faulty goods Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you are entitled to a repair, replacement or refund depending on the circumstances and how long you have had it. This does not affect your statutory rights. Items that cannot be returned Digital products (downloads) cannot be cancelled or refunded once the download has started or been made available, because you agree to this at checkout and lose your right to cancel for digital content. If a digital product is faulty or not as described, contact us and we will fix it or refund you. Items made or personalised to your order, and sealed items that cannot be returned for hygiene or health protection reasons once opened, are also excluded from the right to cancel. Cancelling before dispatch If your order has not been dispatched yet, contact us as soon as possible and we will cancel it and refund you in full. Contact us Questions about shipping or returns? Use the Contact page and quote your order number. We aim to reply within 2 working days. This policy does not affect your statutory rights.